Privacy Policy

Last updated: February 23, 2026

1. Introduction

softnode.ai ("we", "our", "us") operates the softnode.ai platform. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

2. Information We Collect

We collect the following types of information:

• Account Information: Email address, name, company name when you register.
• Usage Data: Bot configurations, conversation logs, analytics data, and platform usage patterns.
• Payment Information: Billing details processed securely through Stripe. We do not store credit card numbers.
• Visitor Data: Information collected by chat widgets including visitor names, emails (if lead capture is enabled), conversation content, IP-based location data, and referral sources.

3. How We Use Your Information

We use your information to:

• Provide and maintain our services
• Process payments and manage subscriptions
• Send service-related communications
• Improve our platform and develop new features
• Provide AI-powered chat responses through our integration with Anthropic's Claude AI

4. Data Sharing

We do not sell your personal data. We share information only with:

• Anthropic: Conversation content is sent to Claude AI for generating responses.
• Stripe: Payment processing.
• Infrastructure Providers: Hosting and database services necessary to operate the platform.

5. Data Retention

We retain your data for as long as your account is active. Conversation logs are retained for 90 days by default. You may request deletion of your data at any time by contacting us.

6. Data Security

We implement industry-standard security measures including encrypted connections (HTTPS/TLS), secure password hashing, and access controls to protect your data.

7. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Export your data
• Withdraw consent for data processing

8. Cookies

We use essential cookies for authentication and session management. Our chat widgets use local storage to maintain conversation state.

9. International Data Transfers

Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notification.

11. Contact Us

For privacy-related inquiries, contact us at [email protected].